Registering for Counselling

Making the call is the first step – and often the hardest. Once the initial contact is made many people feel a sense of ease in their situation. We hope that’s true for you. The next step requires some patience. Here’s how our process works:

Citizens’ Counselling currently takes all counselling requests by phone. Our phone lines are answered from 10 am to 3 pm M-F and voicemail is available after hours. The initial intake phone call takes about 10-15 minutes as we’ll explain our services in detail and gather some information from you.

After the initial phone call, you will be sent an intake form to fill out and return to us. Once completed and returned, you are then placed on our waitlist for counselling. Our waitlist time is, on average, 8 weeks.

When you are nearing the top of the waitlist, we’ll check-in with you to see how you are doing, re-confirm your availability, and your preferences. From there, clients usually receive a call from their counsellor within a few weeks to book their first session.

Services Offered

The Centre offers individual, couples, and group counselling to people 18 years and older in Greater Victoria.
We offer up to 11 sessions over a 15-week period of individual or couples counselling. Counselling is available days, evenings and weekends in our offices in Quadra Village.
Our volunteer counsellors are trained to work with the following life issues:

changes in status or roles

stress and anxiety management

situational depression

relationship/ communication


self esteem and assertiveness


We welcome the 2SLGBTQQIA+ community with all-gender washrooms, asking about pronouns, and making every attempt to fulfill requests for counsellors versed in 2SLGBTQQIA+ issues. In recognition of the impacts of systemic oppression, our volunteer counsellors are trained from a trauma-informed, anti-oppressive lens.



A CRASH-COURSE IN SELF-ESTEEM: from Exploration to Empowerment. Runs MAy 27-June 17, 2024

Join our mailing list HERE to be notified when our next groups will be offered. 

Group counselling can be a very effective and affordable way to find the kind of information and support that you may need to make positive changes in your life. Our groups run three times each year (Fall, Winter and Spring and/or Summer) and include a range of focuses. Examples of the groups that we offer are :

Group fees are also based on family income and range from $10-20 per session.

exploring anger

shame resilience

creating happiness

building self esteem

mindfulness based practices to move through depression and anxiety

tools for building friendship: a group for men

If you need help now because you or someone you know is having thoughts of suicide, please call the Vancouver Island Crisis Line for service at 1-888-494-3888. You can get more information by visiting their website.


We’ll assist you in finding the help you want.

The Centre attempts to maintain current information on many other local community and government social services.
If those requesting counselling can be more appropriately served elsewhere, referral information will be offered. If you are needing information for a friend or family member please call.

If you would like to research community services online go to

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